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Q & A

Shipping info

All items are sent via tracked parcels. 

$10 postage within AUS, free on multiple items. 

$20 flatrate overseas shipping. 

 

Custom Orders

I love doing customs, and I can work with both your ideas and mine to create a custom piece that is one of a kind for you.

I am also more than happy to help you work within a budget, though customs do have a minimum starting price of $250. 

Prices will vary depending on the design, stones used and time to create. 

Please send me a message if you would like a custom order, and we can work on ideas and pricing together. 💜

 

How to care for your jewellery

How can I take care of my sterling silver jewellery? 

Your jewellery may be more vulnerable to tarnishing in water and humidity. So, your sterling silver jewellery should be keep in a dry and cool location, like a jewellery box or a sealed container whenever possible to keep it in top notch condition. 

All my jewellery also comes with a polishing cloth, I suggest using a polishing cloth once a month or so, depending on how often you wear the piece. 

Fun fact- The more you wear the jewellery, the less likely it is to tarnish!

Can I get my jewellery wet? 

While 925 sterling silver can withstand the natural water from a shower, you should try and avoid wearing it in a swimming pool, or any other body of water that is treated, such as a hot tub or mineral spring. If you forget to take them off before going into water, just make sure to dry them off as much as possible afterwards! 

How to measure my ring size? 

The most accurate way to measure your ring size is to go into your local jewellery store and ask them to measure for you- it’s free and takes less than a minute.

Otherwise, I do have a limited amount of ring sizers available, which will be posted out to you upon purchase.

Return Policy

No Returns Policy

Thank you for shopping with us! We take pride in our craftsmanship and hope you love your purchase.

Please carefully read our No Returns Policy before placing your order:

  1. No Returns or Exchanges
    Due to the nature of our products, we do not accept returns or exchanges on any jewelry items. All sales are final.
  2. Quality Assurance
    We ensure that each piece of jewelry is thoroughly inspected for quality before shipping. If you receive a faulty or damaged item, please contact us within 7 days of receiving your order, and we will work with you to address the issue.
  3. Customer Responsibility
    We encourage customers to review product descriptions, sizes, and images thoroughly before making a purchase. If you have any questions or need additional information about an item, please reach out to us prior to placing your order so we can assist you.
  4. Custom Orders
    Custom-made and personalized items are not eligible for returns or exchanges. We provide clear guidelines and confirmations for all custom work prior to production to ensure your satisfaction.
  5. Refunds
    As all sales are final, we do not issue refunds except in cases of faulty or damaged products as stated above.

We appreciate your understanding of our policy. If you have any questions or concerns, please do not hesitate to contact us.

Thank you for your support
Kimmy x